Privacy Policy
Last updated: 23 June 2026
1. Introduction
Happy Villa Painting ("we", "our", or "us") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or engage our services.
By using our website or contacting us for a quote, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of personal information:
- Contact details: name, phone number, email address, and property address provided when you request a quote or contact us.
- Project information: details about your painting project, property type, and scope of work.
- Communication records: records of correspondence via phone, email, or our contact form.
- Usage data: anonymised data about how you interact with our website, including pages visited, time on site, and referring URLs, collected via cookies and analytics tools.
We do not collect sensitive information such as financial account details, health information, or government identifiers.
3. Cookies & Analytics
Our website uses cookies — small text files stored on your device — to improve your browsing experience and to analyse website traffic. We may use third-party analytics services (such as Google Analytics) that set their own cookies.
You can disable cookies in your browser settings, however this may affect certain functionality on our website.
No personally identifiable information is transmitted to analytics platforms without your consent.
4. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide quotations for our painting services.
- Communicate with you about bookings, project timelines, and invoicing.
- Improve our website, services, and customer experience.
- Comply with legal obligations, including record-keeping requirements.
- Send you service-related communications (we do not send unsolicited marketing).
5. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service providers: trusted suppliers who assist in operating our business (e.g. accounting, scheduling software), bound by confidentiality obligations.
- Legal compliance: where required by law, court order, or regulatory authority in Victoria or Australia.
- Business transfers: in the event of a sale or merger of our business, subject to the incoming party maintaining equivalent privacy protections.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. Our website uses HTTPS encryption. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
7. Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy or as required by law. Project and invoicing records are generally retained for seven years in accordance with Australian tax legislation.
8. Access & Correction
You have the right to request access to the personal information we hold about you and to ask us to correct any inaccuracies. To make a request, contact us using the details below. We will respond within 30 days.
In some circumstances, access may be refused where permitted by the Privacy Act (for example, where it would reveal information about another individual).
9. Jurisdiction
Happy Villa Painting operates in Melbourne, Victoria, Australia. This policy is governed by the laws of Victoria and the Commonwealth of Australia. Any disputes relating to privacy will be subject to the jurisdiction of the courts of Victoria.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on this page with the "last updated" date at the top. Continued use of our website after any update constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy or wish to make a privacy complaint, please contact us:
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).